Consumer protection refers to the laws that protect you, a customer who buys goods and services, from unfair or deceptive business practices. If something you buy is unsafe or doesn't work as advertised, you have the right to complain. Complaints can be as simple as writing a letter or e-mail or as complex as filing a lawsuit.
What's Your Problem? by 
How to Complain by 
Scam Me If You Can by Beware of offers that sound too good to be true, or anyone who calls or emails you asking for bank accounts or other personal information. See the sites below or Ask a Librarian—we're happy to investigate an offer or claim. Also, check out our Privacy & Identity information guide; it offers tips for protecting your identity and steps to take if your identity is stolen.