Consumer Protection: Complaints & Scams

Consumer Protection

Consumer protection refers to the laws that protect you, a customer who buys goods and services, from unfair or deceptive business practices. If something you buy is unsafe or doesn't work as advertised, you have the right to complain. Complaints can be as simple as writing a letter or e-mail or as complex as filing a lawsuit.

Books

Filing Complaints

Anti-Scam Websites

Beware of offers that sound too good to be true, or anyone who calls or emails you asking for bank accounts or other personal information. See the sites below or Ask a Librarian—we're happy to investigate an offer or claim. You can also check out our Privacy & Identity information guide.