Language Access Services: LAS Plan

FY 2022 Business Process Consultant

• SPOC Responsibilities

• City Community Engagement Office Notice

Spanish Website:
18,499 hits (biblioteca, blogs, databases, services)

Document translations:
6 documents (card applications, Summer Reading Program and event posters) translated to Spanish and Chinese, $35

Collection Materials (FY17):
$150,000 allocated for World Language Materials
5,248 items purchased in Spanish, 359 in Chinese

Spanish Library Card Applications:
109 online Spanish applications received

Voiance Language Line:

Review usage statistics from the Language Line below.

• Monthly:
  Library Employee Orientation (LEO):
  Watch the City’s iSpeak video
   
• On Demand:
  "Language Access Services @ APL" webinar:
  The webinar is available on Niche Academy.*
  
  *In the event that Niche Academy is unavailable, the training is also saved in the shared drives:

   > Branch staff can find the “Language Access Training” folder in their Branch drive (L:)
   > Central staff can find the “Language Access Training” folder in the Common drive (G:)
  Since only one individual can access shared files at once, we recommend saving the folder to your desktop before completing the training.

Questions about Language Access Services training or the plan? Contact APL's Business Process Consultant, Emi Johnson.